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Email Template adding an attachment

  • October 20, 2023
  • 3 replies
  • 229 views

Hello -  I am working on an email template and would like to add a PDF attachment.  I see it in the template however when sending a test the attachment is not available.  Thank you for your help.  Dawn

Best answer by drdavis

I spoke to support and the attachment doesn’t send in the test.  

 

3 replies

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  • Answer
  • October 20, 2023

I spoke to support and the attachment doesn’t send in the test.  

 


Tomas Trijonis
  • Contributor ⭐️⭐️⭐️⭐️
  • May 6, 2024

@drdavis did you find a solution for this?


alizee
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  • May 7, 2024

@Tomas Trijonis 

 

That’s an expected behaviour.

I would try to send the email via email assist via Cockpit (if the attachment is a PDF or anything but a report that would get mapped in JO) to yourself as the contact on a test account. 
 

If it’s a report, attachment, then you’ll have to build a test JO and send it to yourself as the contact on a test account.