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drdavis
Helper ⭐️
Oct 20, 2023 3:22 PM UTC
Solved

Email Template adding an attachment

Hello -  I am working on an email template and would like to add a PDF attachment.  I see it in the template however when sending a test the attachment is not available.  Thank you for your help.  Dawn

drdavisAnswer
Helper ⭐️
Oct 20, 2023 9:04 PM UTC

I spoke to support and the attachment doesn’t send in the test.  

 

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3 replies

drdavisAuthorAnswer
Helper ⭐️
Oct 20, 2023 9:04 PM UTC

I spoke to support and the attachment doesn’t send in the test.  

 

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    Tomas Trijonis
    Tomas Trijonis
    Contributor ⭐️⭐️⭐️⭐️⭐️
    May 6, 2024 10:26 AM UTC

    @drdavis did you find a solution for this?

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    alizee
    alizee
    VIP ⭐️⭐️⭐️⭐️⭐️
    May 7, 2024 6:04 AM UTC

    @Tomas Trijonis 

     

    That’s an expected behaviour.

    I would try to send the email via email assist via Cockpit (if the attachment is a PDF or anything but a report that would get mapped in JO) to yourself as the contact on a test account. 
     

    If it’s a report, attachment, then you’ll have to build a test JO and send it to yourself as the contact on a test account. 

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