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drdavis
Helper ⭐️
October 20, 2023
Solved

Email Template adding an attachment

  • October 20, 2023
  • 3 replies
  • 293 views

Hello -  I am working on an email template and would like to add a PDF attachment.  I see it in the template however when sending a test the attachment is not available.  Thank you for your help.  Dawn

Best answer by drdavis

I spoke to support and the attachment doesn’t send in the test.  

 

3 replies

drdavisAuthorAnswer
Helper ⭐️
October 20, 2023

I spoke to support and the attachment doesn’t send in the test.  

 

    Tomas Trijonis
    Tomas Trijonis
    Contributor ⭐️⭐️⭐️⭐️⭐️
    May 6, 2024

    @drdavis did you find a solution for this?

    alizee
    alizee
    VIP ⭐️⭐️⭐️⭐️⭐️
    May 7, 2024

    @Tomas Trijonis 

     

    That’s an expected behaviour.

    I would try to send the email via email assist via Cockpit (if the attachment is a PDF or anything but a report that would get mapped in JO) to yourself as the contact on a test account. 
     

    If it’s a report, attachment, then you’ll have to build a test JO and send it to yourself as the contact on a test account. 

    The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
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