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allisons
Contributor ⭐️
Sep 5, 2019 7:49 PM UTC
Solved

Email Template update - Affect on an active Program

If an Email Template needs to be updated after a Program is published what happens? After the changes are made it looks like the only way to save the changes in the Program is to click on the Republish Now option. Does that keep the Program in its current state with the updated template? Or does it save the changes and then also push the email out to everyone who has already received it again, i.e. restart the Program?

john_apple
john_appleAnswer
Expert ⭐️
Sep 5, 2019 7:56 PM UTC
If you Republish on a Template after making changes - it only impacts participants that reach that step from that point into the future. Those that have already passed the email step will not get another email.

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3 replies

john_apple
john_appleAnswer
Expert ⭐️
Sep 5, 2019 7:56 PM UTC
If you Republish on a Template after making changes - it only impacts participants that reach that step from that point into the future. Those that have already passed the email step will not get another email.

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    phani_kumar
    phani_kumar
    Gainsight Employee ⭐️⭐️
    Jul 9, 2020 1:14 PM UTC

    If you Republish on a Template after making changes - it only impacts participants that reach that step from that point into the future. Those that have already passed the email step will not get another email.
     

    Yes, it worked. Thanks for sharing the information.

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      sisom01
      Contributor ⭐️⭐️
      Feb 25, 2022 4:58 PM UTC

      If that email template/JO runs on a schedule, and you republish it, will it send right away, or will it wait for the scheduled send?

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