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rich_vickers_d1b27b
rich_vickers_d1b27b
Contributor ⭐️⭐️
February 21, 2017
Solved

Email variants & Surveys

  • February 21, 2017
  • 2 replies
  • 91 views
I was excited about the E-Mail variants but there's an issue with them as they've been implemented. I'll use our support surveys as an example. We have 3 products that each have:

  • Their own survey (for reporting reasons)
  • An English E-Mail template
  • An English Reminder E-Mail
  • A French E-Mail
  • A French Reminder
So for a single survey type we have 3 x Surveys + 12 x E-Mail templates. Being able to group them all into a single template with variants would be great except for a limitation that all the variants have to share the same Survey link. 

Ok, I can now get 12 down to 3 (big improvement) and I can clone the stack to minimize the amount of re-work, but it seems like an unnecessary limitation.

Note: This conversation was created from a reply on: February Release is Coming Soon!.
    Best answer by karl_rumelhart
    Hi Rich, Totally agree that it is a very big pain to have separate Outreaches for all the followups etc. 
    As you may have seen in our roadmap webinar, multi-variant templates and multiple send times is only a first step in helping with the issues.  Up next are 'advanced outreaches' that handle followups within a single outreach.  

    One question for you: why do you have separate surveys for the different languages?  It would seem to make reporting more difficult not easier.   (Having said that, I am definitely aware that funnel reporting in general is very hard today.  This should also be easier and will be with Advanced Outreach.)

    2 replies

    rich_vickers_d1b27b
    rich_vickers_d1b27bAuthor
    Contributor ⭐️⭐️
    February 21, 2017
    The changes in the outreaches are no less restrictive. In order to merge these, you need to be able to drive off a single powerlist. This means that reminders are out, along with outreaches that use a different contact field (despite being driven from the same MDA table).

    It also looks like the CC settings are shared across everything sent from the outreach, so our tailored alerts also have to be separate outreaches.

    So far the only thing I'm managed to merge is the English/French survey. It feels like a real missed opportunity to untangle the web of powerlists/templates/outreaches we have in our org.
    karl_rumelhart
    karl_rumelhartAnswer
    Expert ⭐️
    February 22, 2017
    Hi Rich, Totally agree that it is a very big pain to have separate Outreaches for all the followups etc. 
    As you may have seen in our roadmap webinar, multi-variant templates and multiple send times is only a first step in helping with the issues.  Up next are 'advanced outreaches' that handle followups within a single outreach.  

    One question for you: why do you have separate surveys for the different languages?  It would seem to make reporting more difficult not easier.   (Having said that, I am definitely aware that funnel reporting in general is very hard today.  This should also be easier and will be with Advanced Outreach.)
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