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ky_powell
ky_powell
Contributor ⭐️⭐️⭐️⭐️⭐️
May 18, 2017
Solved

Emails bouncing or rejecting

We have some larger outreaches, where about 10% of the outreach fails for certain contacts. Is there anything that can be done about this? And how do we go about fixing this.
    ben
    benAnswer
    Helper ⭐️⭐️⭐️
    May 18, 2017
    Hey Ky,

    Do you have more details in the Analytics as to why they are bouncing? I would also look through and see if those same contacts had emails bounce in the past. If they didn't bounce before and now they are, those customers may have changed their mail server configurations.
    -Ben
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    6 replies

    ben
    benAnswer
    Helper ⭐️⭐️⭐️
    May 18, 2017
    Hey Ky,

    Do you have more details in the Analytics as to why they are bouncing? I would also look through and see if those same contacts had emails bounce in the past. If they didn't bounce before and now they are, those customers may have changed their mail server configurations.
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    -Ben
    sai_ram
    sai_ram
    Expert ⭐️⭐️
    May 18, 2017
    To debug the issue could you please provide us the logs from execution history. Follow the screenshot to get the logs. 


    Thanks,
    -Sairam
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    ky_powell
    ky_powellAuthor
    Contributor ⭐️⭐️⭐️⭐️⭐️
    May 18, 2017

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    ben
    ben
    Helper ⭐️⭐️⭐️
    May 18, 2017
    One thing to note is that it will show "Failed" if the user/contact is not eligible to receive that message. Say you have the frequency set to once in 90 days, but a contact is still in that powerlist. It will not send it to them and show as "failed" in that listing. 
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    -Ben
    sai_ram
    sai_ram
    Expert ⭐️⭐️
    June 8, 2017
    Hi,
    I am looking at all the unresolved problems and questions here. Was checking to see if this has been resolved or if it is an ongoing issue ? Please let us know if the issue still exists. 
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    ky_powell
    ky_powellAuthor
    Contributor ⭐️⭐️⭐️⭐️⭐️
    March 21, 2018
    Hi Sai, 

    I was actually going to post another question about this because it seems like an ongoing issue where a ton of our users don't receive our emails because of bounce or rejection. Do we know the main causes for this because it seems like a ton of users are being left out from a lot of our outreaches. I am attaching a screenshot of an outreach that went out today where over 200 users did not receive the outreach mostly due to bounce or rejection.

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