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darkknight
Expert ⭐️
May 13, 2021
Question

Enablement Engine - where'd you go and why aren't you a core feature?

  • May 13, 2021
  • 11 replies
  • 270 views

Curious to know whatever happened to “Enablement Engine”?

At a previous company I was given a walkthrough/demo and it was slick… but considered too much of a “nice to have” to justify the cost.

If EE was a core, cost-free Gainsight product, I know we would use the heck out of it.  And the better job we do enabling our end users, the more effectively they will use the platform, the more efficiently we can maintain the platform, the stickier Gainsight will become as a mission-critical platform and that would translate into smoother renewals and upsells…. right?

I’m sure there are support/dev concerns...but just seems like having more insight to how the platform is being used AND having the ability to enable users directly in the tool would be a no-brainer?

Raise your hand if you’d use EE if it was included.

11 replies

jean.nairon
Expert ⭐️
May 18, 2021

Hi everyone. I created a new product idea with the details asked about in this question. Thank you @darkknight for posting this topic. I wanted to make it an idea so that we can start to collect votes and get more understanding of the market demand for this. Thank you everyone. 

 

 

Jean