📣 Calling all Gainsight CSMs: we've got something special coming your way.
If your calendar is packed, your accounts are demanding, and you're wondering how to keep up with the pace of change in Customer Success right now… this day is for you.
On May 26th, the day before the Pulse conference, we’re hosting an in-person professional development day for CSMs.
Mastering Gainsight for CSMs: From Strategy to Action is a full-day, in-person training experience built for working CSMs — not a lecture hall situation, but real small-group conversations, choose-your-own roundtables, and the kind of peer learning you can't replicate in a webinar.
Here's what the day looks like:
Morning kicks off with a deep dive into the AI-powered CSM toolkit — we're talking both native Gainsight AI features and the external tools folks are actually using in the trenches. Then we'll break into groups to swap real stories: what's saving time, what's improving outcomes, and what's still a work in progress.
The heart of the day is our Collaborative Roundtables — three back-to-back sessions where you pick the topics. Think: navigating C-suite conversations, spotting churn signals before the data catches up, rescuing ghosted accounts, turning technical syncs into expansion conversations, and protecting your time without burning bridges. No slides. Just problem-solving with people who get it.
To close things out, we're bringing in Josh Schachter — host of the [Un]Churned podcast and SVP of Strategy and Market Development — for a candid conversation about future-proofing your CS career in an AI-driven market. What skills matter now, what hiring managers are actually looking for, and how to make sure your professional brand stays sharp.
$399 per person | Small group format | Spots are limited
Whether you're managing a handful of enterprise accounts or a high-volume book of business, come ready to learn, share, and leave with things you can actually use on Monday morning.
👇 Drop a comment if you're interested or have questions — we'd love to see you there!