Anyone else seeing issues with the Gainsight Assist Chrome plug in/app? Our CSM’s cannot connect their emails-it’s either not working at all, or it appears like it’s working for sending an email the first time, but it’s not appearing after that for any replies to emails. Submitted a support ticket, but looking for more info to help my team. Not having emails go to the timeline is a big issue for us.
Solved
Gainsight Assist Chrome App Issues
Best answer by romihache
Yes!! this has been widly discussed in the Global Gainsight Admins Workspace (if you want to join send me your email via DM and I can send you an invite)
We opened a ticket on Oct 28, this is the latest update we have. I’m including the workaround too:
You can find it also reported in the known issues tracker
+9Yes!! this has been widly discussed in the Global Gainsight Admins Workspace (if you want to join send me your email via DM and I can send you an invite)
We opened a ticket on Oct 28, this is the latest update we have. I’m including the workaround too:
You can find it also reported in the known issues tracker
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