Anyone else seeing issues with the Gainsight Assist Chrome plug in/app? Our CSM’s cannot connect their emails-it’s either not working at all, or it appears like it’s working for sending an email the first time, but it’s not appearing after that for any replies to emails. Submitted a support ticket, but looking for more info to help my team. Not having emails go to the timeline is a big issue for us.
Solved
Gainsight Assist Chrome App Issues
Best answer by romihache
Yes!! this has been widly discussed in the Global Gainsight Admins Workspace (if you want to join send me your email via DM and I can send you an invite)
We opened a ticket on Oct 28, this is the latest update we have. I’m including the workaround too:
You can find it also reported in the known issues tracker
Yes!! this has been widly discussed in the Global Gainsight Admins Workspace (if you want to join send me your email via DM and I can send you an invite)
We opened a ticket on Oct 28, this is the latest update we have. I’m including the workaround too:
You can find it also reported in the known issues tracker
Continuous improvement is better than delayed perfection
It seems fixed now too as it should normally function
Thanks, I didn’t heard from support yet but I’ll check with my team.
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.