Hello @MelissaC , Gainsight provides different types of Program Models that can be used to send surveys. Here is the helpful support article link on Available Models for Programs.

@Ravinder Singh  Sorry I meant to ask if there are any generic templates for surveys in GS or do I need to create my own?

Sorry for the mixup:)

@MelissaC We don’t have email templates available out of the box. You would have to create one from scratch. Here is the support article link on the Email Templates. 

If you are looking to send NPS survey from Gainsight. Do check out Sightline Vault, here you would find readily available solutions which one can install.

@Ravinder Singh Ok, thank you so much!

Hi @Ravinder Singh !

Do you have any examples of the actual email for the NPS survey?  What do companies typically say?

Hi @MelissaC 

That’s what the Gainsight NPS email looks like: 

@MelissaC I hope the above screenshot is helpful. Let me know if you have any other questions.