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ben
ben
Helper ⭐️⭐️⭐️
February 26, 2018
Solved

Generic Survey AO not showing all available surveys

  • February 26, 2018
  • 5 replies
  • 71 views
Maybe I am impatient, but I cannot seem to get a newly published survey to be available when creating a new Generic Survey AO. I just re-opened a closed survey and it was not showing up. I thought it was maybe that the survey was old (made in August of 2017), so I cloned it. That clone is still not displaying. 

Is there a delay in getting the survey to show as an option in AO?

Anyone else seeing this?

Thanks all!
    Best answer by alex_legay
    Hi Ben, 

    It looks like you need to fully refresh the page and not just back out. Take a look at the video below.
    https://cl.ly/130E0H0B2a3M

    I don't think this is a bug(product can confirm) but it definitely can trip you up if you are working between Survey and CoPilot tabs at the same time. Looks like our CoPilot visual force page only refreshed the data in the survey dropdown after a refresh or going to a different page and then back.

    5 replies

    ben
    benAuthor
    Helper ⭐️⭐️⭐️
    February 26, 2018
    And I am just impatient, it's there now. Any reason for the delay there?
    -Ben
    abhishek_sivaraman
    abhishek_sivaraman
    Helper ⭐️⭐️⭐️
    February 27, 2018
    Hi Ben,

    This should not happen. Can you raise a support ticket for the same?

    Thanks
    Abhishek S
      alex_legay
      alex_legay
      Helper ⭐️⭐️⭐️
      February 27, 2018
      Ben, 

      The only thing I can think of is if you were working in two tabs and the AO page was never refreshed after you published the survey.
      ben
      benAuthor
      Helper ⭐️⭐️⭐️
      February 27, 2018
      No I distinctly remember going back out to the list of all AOs and creating a new one AFTER publishing the survey. Not a big deal, but it was really odd. I'll keep better track if I see it again.
      -Ben
      alex_legay
      alex_legayAnswer
      Helper ⭐️⭐️⭐️
      February 27, 2018
      Hi Ben, 

      It looks like you need to fully refresh the page and not just back out. Take a look at the video below.
      https://cl.ly/130E0H0B2a3M

      I don't think this is a bug(product can confirm) but it definitely can trip you up if you are working between Survey and CoPilot tabs at the same time. Looks like our CoPilot visual force page only refreshed the data in the survey dropdown after a refresh or going to a different page and then back.
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