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Hello!

 

I published my first Journey last week, and am finding that many participants were removed from the journey for the following reason: Participant has unsubscribed from one or more categories. 

 

Assuming that the reason means that the participants had unsubscribed, I created an Unsubscribed Emails Report to cross-check. However, most of the JO participants dropped due to “Participant has unsubscribed from one or more categories” do not appear on the Unsubscribed Emails Report?

 

What am I missing? Is there another reason a particpant would be dropped and the reason appear as “Participant has unsubscribed from one or more categories”

 

Thanks in advance!

 

Mary

Hi, I was wondering the same.

A customer showed this status few seconds after I pushed the “publish” button

I’m checking what the differences are exactly, but you should look at this object instead.

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