Gong Integration: do calls manually uploaded to Gong come over in the integration?

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Hi everyone - we had a CSM that wasn’t seeing any of her Gong calls come over to Gainsight, and in checking the integration, i didn’t see them coming over there either.

She was having issues with Gong so she needed to manually upload her calls to the Gong system.

Should we expect those come over (is this a bug?) or is that a limitation of the integration?

Mdsingh

Gainsight Employee ⭐️

Hello @amasica1217,

Thank you for reaching out. As mentioned, the calls aren’t syncing for your CSM. Is this issue occurring with all calls or just one user’s calls not syncing to the timeline?

Thanks,

Mudita

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amasica1217Author

Contributor ⭐️⭐️⭐️⭐️

Hello @amasica1217,

Thank you for reaching out. As mentioned, the calls aren’t syncing for your CSM. Is this issue occurring with all calls or just one user’s calls not syncing to the timeline?

Thanks,

Mudita

It is one user I know of, but may be more although I haven’t heard from others yet.

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Mdsingh

Gainsight Employee ⭐️

@amasica1217 I believe this might be a user issue. I recommend checking the Gong integration with our Gainsight support team. You can email them about the issue at support@gainsight.com, and the team will provide a resolution. I hope this helps.

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