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Question

Gong Integration in Gainsight - Smart tracker?

  • April 29, 2025
  • 2 replies
  • 98 views

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My team and I just met to connect Gainsight to Gong via the support documents we were given: https://support.gainsight.com/gainsight_nxt/Timeline/02Admin_Guides/Configure_Gong_Integration_Settings

 

However we ran into an issue right off the bat however as the first step listed in this configuration guide is to set up API access across all our keyword trackers, and this is not available to us because we primarily leverage smart trackers and this API connection feature didn't exist in the same way as it does on manually added trackers. Is there a way to use Gong's smart trackers and feed those into Gainsight via the API?

 

Thank you to whomever jumps in with advice or wisdom!

2 replies

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  • Contributor ⭐️⭐️
  • August 22, 2025

Adding the need for this as well! This would help remove a lot of manual activity tracking my team has to do!


Molly.McQ
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  • Helper ⭐️
  • March 24, 2026

While not API-specific, there is an existing community Idea related to native integration of Smart Trackers in Gainsight. It’s an old one, but still totally valid, and could use some love: 

If the above were to be implemented, it would absolve you of the API config need (and subsequent challenges).