We really love the Group Send functionality and see great time savings in our CS org being able to reach out to customers this way. One key requirement for us as a business, is for us to have visibility in SF of any customer communications via email/phone.
Since Group Send emails sync to SF as tasks, the email contents are not displayed.
We use bcc to SF addresses for any email outreach, however I understand that admin can set a bcc field. Each SF user has their own unique bcc to SF address.
Is anyone using Group Send functionality and has visibility of the emails sent in SF?
