Question

GS Assist - Survey Template

  • 14 March 2023
  • 2 replies
  • 17 views

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Are you able to send an email template with an inline NPS survey question in it through GS Assist?


2 replies

Userlevel 6
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Hi @MelissaC 

In Gainsight Assist, you most definitely cannot send an email with a non-anonymous survey, because it can’t generate a non-anonymous survey link.

And because you can’t link the survey question in your template to a survey, I don’t think Email Assist in Cockpit would enable you to do that either. You could if you didn’t have the in-line question.

Hope this helps.

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Thank you! @alizee 

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