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MelissaC
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March 14, 2023
Question

GS Assist - Survey Template

  • March 14, 2023
  • 2 replies
  • 59 views

Are you able to send an email template with an inline NPS survey question in it through GS Assist?

2 replies

alizee
alizee
VIP ⭐️⭐️⭐️⭐️⭐️
March 15, 2023

Hi @MelissaC 

In Gainsight Assist, you most definitely cannot send an email with a non-anonymous survey, because it can’t generate a non-anonymous survey link.

And because you can’t link the survey question in your template to a survey, I don’t think Email Assist in Cockpit would enable you to do that either. You could if you didn’t have the in-line question.

Hope this helps.

The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
    MelissaCAuthor
    Contributor ⭐️⭐️⭐️⭐️⭐️
    March 15, 2023

    Thank you! @alizee 

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