Are you able to send an email template with an inline NPS survey question in it through GS Assist?
Question
GS Assist - Survey Template
+13Hi
In Gainsight Assist, you most definitely cannot send an email with a non-anonymous survey, because it can’t generate a non-anonymous survey link.
And because you can’t link the survey question in your template to a survey, I don’t think Email Assist in Cockpit would enable you to do that either. You could if you didn’t have the in-line question.
Hope this helps.
The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
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