Hi There!
One of my CSM’s that uses GS Assist to send emails sent me the message below:
I tagged GS for the email below and it is not populating in GS for Neurocrine. Can you please advise.
Note: I sent a total of 13 emails, like below. All tagged to GS successfully except Neurocrine.
Any idea why this would happen?
Thanks!
Hello
https://support.gainsight.com/Gainsight_NXT/Timeline/02User_Guides/Log_Customer_Emails_as_Timeline_Activities#Email_to_Timeline_Workflow
The emails might be getting logged as drafts -- which is easy enough for the CSM to check or they might be failing due to some limitation.
Awesome, thank you
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