I’ve been looking at the Zendesk Widget documentation found over in the Gainsight documents portal here:

https://support.gainsight.com/Gainsight_NXT/Connectors_(Horizon_Experience)/Sightline_Integrations/Support_Systems/Gainsight_widget_in_Zendesk

It suggests going to the following link and using the installation instructions:

https://www.zendesk.com/marketplace/apps/support/70359/gainsight/?q=mkp_Gainsight

The install instructions are as follows:

Getting started

• Verify you have procured the Gainsight licenses for the intended users of the app.
• Sign in to your Zendesk and install the new Gainsight app.
• In Gainsight, go to Administration > Integrations > Customer Support > Zendesk; Turn on the integration.
• Enter your Zendesk subdomain and follow the steps on screen to enable the connection
• Enable sync and choose a preferred sync time for the daily sync

On the third step it says to go to Administration > integreations > Customer Support > Zendesk but this isn’t something I see at all so I’m at a loss of where I configure this and wondered if anyone else knew how to do this?

This is all I see:

Any help would be HUGE here!

Mark