Solved
How do I remove Canceled CTA's in the Cockpit without having to manually adjust the view options?
When a CSM cancles a CTA, why would it still show in their Cockpit? Is there a way to configure those to be removed from their standard Cockpit view? If they've canceled the item, there's no useful reason to display it on their task list, correct?
Best answer by lila_meyer
I see; that's a custom CTA status. I suspect that you need to change the Category tied to this status to one of the Closed options. It may be set to Open right now. Under Administration > Cockpit Configuration > CTA Status.
+5By canceled, do you mean deleted, or closed?
We have 'Canceled' as an option under the CTA Status.
+5I see; that's a custom CTA status. I suspect that you need to change the Category tied to this status to one of the Closed options. It may be set to Open right now. Under Administration > Cockpit Configuration > CTA Status.
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