When a CSM cancles a CTA, why would it still show in their Cockpit? Is there a way to configure those to be removed from their standard Cockpit view? If they've canceled the item, there's no useful reason to display it on their task list, correct?
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By canceled, do you mean deleted, or closed?
We have 'Canceled' as an option under the CTA Status.
I see; that's a custom CTA status. I suspect that you need to change the Category tied to this status to one of the Closed options. It may be set to Open right now. Under Administration > Cockpit Configuration > CTA Status.
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