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spencer_engel
spencer_engel
Expert ⭐️
Oct 24, 2019 4:15 PM UTC

How to Create NPS Follow-up CTAs in Journey Orchestrator

You may have seen my post from last week regarding the Five Reasons to Upgrade to Survey 2.0. One question I got recently from one of our Gainsight Admins is “What about my Survey 1.0 CTAs?” 

 

For context, Survey 1.0 allows you to create CTAs straight from the survey itself. Survey 2.0 does not allow this because all Survey 2.0 surveys must be sent via Journey Orchestrator. This how-to guide explains how to create NPS follow-up CTAs within a Program when using the survey model.

 

    3 replies

    dan_ahrens
    dan_ahrens
    Expert ⭐️⭐️⭐️
    Oct 24, 2019 4:53 PM UTC

    Thanks for creating this video guide, Spencer. Surveys 2.0 + Journey Orchestrator make for a powerful and flexible combination!

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    VP of Customer Success at Forcepoint
      sai_ram
      sai_ram
      Expert ⭐️⭐️
      Jan 30, 2020 6:27 AM UTC

      Thanks @spencer_engel , useful info.

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      taylorfranCS
      taylorfranCS
      Contributor ⭐️
      May 16, 2023 2:04 PM UTC

      Hi @spencer_engel! Thanks for this video tutorial. Out of curiosity, could you get the same result by adding the promoter off the first conditional wait red-line? Or is there an advantage to using both?

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      -Taylor Francis
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