How to post to slack any data programmatically from Gainsight (Rules Engine and JO)

@billrlarseniii You are getting “No Connections Available” message because there’s no connection to an external application like Slack is available under Connectors 2.0 in your instance.

You can either click on the button “Go to Connectors 2.0” or navigate to “Connectors 2.0” from admin console and land on the Connectors 2.0 page, where you can create a custom connection to an external system by following the steps mentioned in this article.

After you have the custom connection created, you will see that on the left side of the External Actions page.

Incase you need more understanding you can follow the instructions shared in the above video.

Check out THIS recording from Crank Up Technicalities Webinar Series that brings such technical operational conversations to a wider platform to help the CS & CS Ops community easily get the best & most ROI from your Gainsight Architecture.

The attached recording not only shows you how you can send real time NPS into slack as messages but also some advanced tips on the #JourneyOrchestrator.

FYI @billrlarseniii - I hope the attached recording helps you. :)

Sorry if i might’ve missed this but i’m looking to see if anyone has found a way to post links from gainsight to the slack app?
I have been able to post messages with fields to the internal slack but now trying to post links. Examples would be, Company Name - clickable link to the C360 or Timeline Entry Subject directly to the Timeline Entry.
Anyone tried or better yet, succeed at this?

Is there any way to make the post to slack real-time?

From Gainsight, there are only few categories of events that are Real Time - Company / Relationship updates and Cockpit updates for now @sarahmiracle . So for these we can post to Slack real time via Real Time rules, else, its a regular Rule.

@rakesh thanks for the reply! Real Time Rules would be great, if I could fetch from Activity Timeline for my real time rule :( Unfortunately can only make Real Time Rules off of specific objectives, Activity Timeline not being one of them! A good enhancement idea for Real Time Rules