Contributor ⭐️⭐️

Solved

How to remove "Escalation" e-mail from NPS Survey Program in JO?

6 replies
250 views
Translate All

Hi,

I wanted to know if there is a way to remove “Escalation Email from NPS Survey program? Can anyone suggest how to do it?

Many thanks,

Aleksandra

S

sandeepchidiriAnswer

Helper ⭐️

Hi Aleksandra,

You can’t disable the escalation email step in NPS survey Model . If you don’t want escalation email then make use of Generic Survey Model where you will get ability to disable the Reminder and Escalation Email.

S

sandeepchidiriAnswer

Helper ⭐️

Hi Aleksandra,

You can’t disable the escalation email step in NPS survey Model . If you don’t want escalation email then make use of Generic Survey Model where you will get ability to disable the Reminder and Escalation Email.

Translate

Aleksandra_VAuthor

Contributor ⭐️⭐️

Hi Aleksandra,

You can’t disable the escalation email step in NPS survey Model . If you don’t want escalation email then make use of Generic Survey Model where you will get ability to disable the Reminder and Escalation Email.

Thank you, it works this way as well :)

Translate

W

Wayne

Expert ⭐️

Alternatively, you can just make that wait timer longer than the move on to next step timer. This will bypass the escalation as well.

Translate

M

MelissaC

Contributor ⭐️⭐️⭐️⭐️⭐️

@Wayne How exactly would that work?

Translate

M

MelissaC

Contributor ⭐️⭐️⭐️⭐️⭐️

@Wayne I need to bypass the escalation email but I am unsure how that would work.

Thanks!

Translate

W

Wayne

Expert ⭐️

You simply put in the recipients response to survey will not be considered a lower number than escalation. I.E. your will not be considered wait timer is 10 days, you put 11 days int he escalation one.

Translate

Didn't find what you were looking for?

Sign up

Welcome to the Gainsight Community