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Aleksandra_V
Aleksandra_V
Contributor ⭐️⭐️
May 17, 2021
Solved

How to remove "Escalation" e-mail from NPS Survey Program in JO?

  • May 17, 2021
  • 6 replies
  • 250 views

Hi,

I wanted to know if there is a way to remove “Escalation Email from NPS Survey program? Can anyone suggest how to do it?

Many thanks,

Aleksandra

 

Best answer by sandeepchidiri

Hi Aleksandra,

You can’t disable the escalation email step in NPS survey Model . If you don’t want escalation email then make use of Generic Survey Model where you will get ability to disable the Reminder and Escalation Email. 

6 replies

sandeepchidiriAnswer
Helper ⭐️
May 17, 2021

Hi Aleksandra,

You can’t disable the escalation email step in NPS survey Model . If you don’t want escalation email then make use of Generic Survey Model where you will get ability to disable the Reminder and Escalation Email. 

    Aleksandra_V
    Aleksandra_VAuthor
    Contributor ⭐️⭐️
    May 17, 2021

    Hi Aleksandra,

    You can’t disable the escalation email step in NPS survey Model . If you don’t want escalation email then make use of Generic Survey Model where you will get ability to disable the Reminder and Escalation Email. 

    Thank you, it works this way as well :)

      Wayne
      Expert ⭐️
      May 17, 2021

      Alternatively, you can just make that wait timer longer than the move on to next step timer. This will bypass the escalation as well.

        MelissaC
        Contributor ⭐️⭐️⭐️⭐️⭐️
        March 6, 2023

        @Wayne How exactly would that work?

         

         

        MelissaC
        Contributor ⭐️⭐️⭐️⭐️⭐️
        March 6, 2023

        @Wayne I need to bypass the escalation email but I am unsure how that would work.

        Thanks!

        Wayne
        Expert ⭐️
        March 6, 2023

        You simply put in the recipients response to survey will not be considered a lower number than escalation. I.E. your will not be considered wait timer is 10 days, you put 11 days int he escalation one.

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