Question
How to track CTAs performance weekly ?
The operational report in Cockpit doesn't show the CTAs weekly-based and the filtering is just to difficult for our CS team leaders to use.
How would be possible to track CTAs opening/closing trend in a weekly basis? Reporting doesn't work because it is not possible to group CTAs by the date representing each week - we only have due and close dates which could be any middle-week day.
Case uses:
- Open/Close CTAs / CSM
- Open/Close CTAs / CS Team
- Open/Close CTAs / Type
- Open/Close CTAs / Reason
Etc.
Tips?
Thanks,
Bruno
How would be possible to track CTAs opening/closing trend in a weekly basis? Reporting doesn't work because it is not possible to group CTAs by the date representing each week - we only have due and close dates which could be any middle-week day.
Case uses:
- Open/Close CTAs / CSM
- Open/Close CTAs / CS Team
- Open/Close CTAs / Type
- Open/Close CTAs / Reason
Etc.
Tips?
Thanks,
Bruno