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Hyperlink to SFDC Account

  • October 26, 2023
  • 7 replies
  • 230 views
Andy Trevino
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Hello, I am hoping to add a hyperlink to the SFDC Account object within the C360. Does anyone know if there is an OOB solution to this? 
Thank you, 

Andy 

Best answer by alizee

@Andy Trevino  You can also follow instructions here:

to find it in Horizon 360 (I can’t see that option in mine but maybe that works for you). 

    7 replies

    alizee
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    • alizee
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    • October 27, 2023

    Hi @Andy Trevino 

    Here’s my suggestion to be able to display that link anywhere or almost in C360: 

    1. Create a SFDC Account Link field in your Company Object
    2. Add a formula to the field, per the below (or adjust as required to your standard SFDC URLs): 

    OR this in detail:

    concatenate( '' , 'https://YOURSFDDOMAIN.lightning.force.com/lightning/r/Account/' , concatenate( '' , SFDC Account Id , '/view' ) )

     

    Where:

    • SFDC Account Id is the standard/system field in the company object
    • All other elements are the standard URL structure for your links

    Hope this helps!

    A

    The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
      alizee
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      • alizee
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      • Answer
      • October 27, 2023

      @Andy Trevino  You can also follow instructions here:

      to find it in Horizon 360 (I can’t see that option in mine but maybe that works for you). 

      The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
        Andy Trevino
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        • Andy Trevino
        • Author
        • Contributor ⭐️⭐️
        • October 27, 2023

        This is perfect, thank you so much for the help @alizee ! 

        A
        • alft
        • Contributor ⭐️
        • January 20, 2026

        Is there a way to do the opposite - link to open the Salesforce gainsight view of an account from the Salesforce standard account view?

        Y
        • Yogita
        • Gainsight Community Moderator
        • January 28, 2026

        Hi ​@alft ,

        Do you mean that you want to open a Company’s 360 view by clicking on the Account View in SF?

        A
        • alft
        • Contributor ⭐️
        • January 28, 2026

        Hi ​@alft ,

        Do you mean that you want to open a Company’s 360 view by clicking on the Account View in SF?

        Hi ​@Yogita - Yes. Use case would be that I am looking at an account in Salesforce, but I want to launch the company 360 view (within Salesforce, not the standalone Gainsight cloud url). 

        alizee
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        • alizee
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        • January 29, 2026

        ​@alft There’s a widget for that (maybe they’ll change instructions re. the managed package following on the “incident” though): Add Gainsight NXT Widgets to Salesforce Pages - Gainsight Inc.

        It requires the users to be Gainsight users though. 

        The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
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