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Andy Trevino
Andy Trevino
Contributor ⭐️⭐️
Oct 26, 2023 7:05 PM UTC
Solved

Hyperlink to SFDC Account

Hello, I am hoping to add a hyperlink to the SFDC Account object within the C360. Does anyone know if there is an OOB solution to this? 
Thank you, 

Andy 

    alizee
    alizeeAnswer
    VIP ⭐️⭐️⭐️⭐️⭐️
    Oct 27, 2023 10:34 AM UTC

    @Andy Trevino  You can also follow instructions here:

    to find it in Horizon 360 (I can’t see that option in mine but maybe that works for you). 

    The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
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    7 replies

    alizee
    alizee
    VIP ⭐️⭐️⭐️⭐️⭐️
    Oct 27, 2023 10:14 AM UTC

    Hi @Andy Trevino 

    Here’s my suggestion to be able to display that link anywhere or almost in C360: 

    1. Create a SFDC Account Link field in your Company Object
    2. Add a formula to the field, per the below (or adjust as required to your standard SFDC URLs): 

    OR this in detail:

    concatenate( '' , 'https://YOURSFDDOMAIN.lightning.force.com/lightning/r/Account/' , concatenate( '' , SFDC Account Id , '/view' ) )

     

    Where:

    • SFDC Account Id is the standard/system field in the company object
    • All other elements are the standard URL structure for your links

    Hope this helps!

    A

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    The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
      alizee
      alizeeAnswer
      VIP ⭐️⭐️⭐️⭐️⭐️
      Oct 27, 2023 10:34 AM UTC

      @Andy Trevino  You can also follow instructions here:

      to find it in Horizon 360 (I can’t see that option in mine but maybe that works for you). 

      Translate
      The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
        Andy Trevino
        Andy TrevinoAuthor
        Contributor ⭐️⭐️
        Oct 27, 2023 12:31 PM UTC

        This is perfect, thank you so much for the help @alizee ! 

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        alft
        Contributor ⭐️
        Jan 20, 2026 9:04 PM UTC

        Is there a way to do the opposite - link to open the Salesforce gainsight view of an account from the Salesforce standard account view?

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        Gainsight Employee ⭐️
        Yogita
        Gainsight Employee ⭐️
        Jan 28, 2026 10:37 AM UTC

        Hi ​@alft ,

        Do you mean that you want to open a Company’s 360 view by clicking on the Account View in SF?

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        alft
        Contributor ⭐️
        Jan 28, 2026 4:49 PM UTC

        Hi ​@alft ,

        Do you mean that you want to open a Company’s 360 view by clicking on the Account View in SF?

        Hi ​@Yogita - Yes. Use case would be that I am looking at an account in Salesforce, but I want to launch the company 360 view (within Salesforce, not the standalone Gainsight cloud url). 

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        alizee
        alizee
        VIP ⭐️⭐️⭐️⭐️⭐️
        Jan 29, 2026 10:52 AM UTC

        ​@alft There’s a widget for that (maybe they’ll change instructions re. the managed package following on the “incident” though): Add Gainsight NXT Widgets to Salesforce Pages - Gainsight Inc.

        It requires the users to be Gainsight users though. 

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        The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
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