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faelan_herriott
faelan_herriott
Contributor ⭐️⭐️⭐️⭐️⭐️
June 19, 2018
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In App Notifications

  • June 19, 2018
  • 2 replies
  • 85 views
We often see a low open rate for emails - and would like to migrate most of our adoption driving content to in-app notifications - where we know our clients will see it. I believe UserIQ allow this. Rather than using them as well, we'd prefer to get this functionality with Gainsight! I have heard this is in the pipeline. Could someone confirm if this is coming and if so, what is the timeline for release and what would be the extent (and limitations). For example, would NPS / surveys be possible to do? Thank you.
    Best answer by lila_meyer
    Hi Faust,

    I think the primary use case our product team is starting to investigate is for surveys, but I don't think this is in the near term roadmap. At Gainsight, we actually use a third-party tool for in-app messaging. 

    2 replies

    lila_meyer
    lila_meyerAnswer
    Gainsight Employee ⭐️⭐️⭐️
    June 19, 2018
    Hi Faust,

    I think the primary use case our product team is starting to investigate is for surveys, but I don't think this is in the near term roadmap. At Gainsight, we actually use a third-party tool for in-app messaging. 
    Lila Krutel, Dir. Global Education Services
    faelan_herriott
    faelan_herriottAuthor
    Contributor ⭐️⭐️⭐️⭐️⭐️
    June 20, 2018
    Hi Lila, would you mind me asking what third party tool? You can PM me if that is more appropriate
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