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nicolehajek
Contributor ⭐️
Oct 16, 2024 5:40 PM UTC
Solved

Inline survey not populating in JO

I have created a Generic Survey and added the survey to a template using the “question” survey type. When I go to add this survey to my JO program, I cannot select the ‘question’ in the set up of JO. Please let me know what i am doing wrong! thank you!

matthew_lind
matthew_lindAnswer
VIP ⭐️⭐️⭐️⭐️⭐️
Oct 16, 2024 9:20 PM UTC

One hypothesis: The checkboxes in front of the 1-5 scores has me wondering if your question is eligible to appear on the list of in-line surveys. I’d likely start by checking that my question is of the configuration that will allow it to appear in the in-line list.

 

From: https://support.gainsight.com/gainsight_nxt/Journey_Orchestrator_and_Email_Templates/Programs/Program_List_View_and_Create_New_Program#Create_a_new_Program

Only single-select questions on the first page of the survey will be available for selection.

Making people their best....currently disguised as a CS Ops Architect. How can I contribute to your success?
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matthew_lind
matthew_lindAnswer
VIP ⭐️⭐️⭐️⭐️⭐️
Oct 16, 2024 9:20 PM UTC

One hypothesis: The checkboxes in front of the 1-5 scores has me wondering if your question is eligible to appear on the list of in-line surveys. I’d likely start by checking that my question is of the configuration that will allow it to appear in the in-line list.

 

From: https://support.gainsight.com/gainsight_nxt/Journey_Orchestrator_and_Email_Templates/Programs/Program_List_View_and_Create_New_Program#Create_a_new_Program

Only single-select questions on the first page of the survey will be available for selection.

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Making people their best....currently disguised as a CS Ops Architect. How can I contribute to your success?
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