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nicolehajek
Contributor ⭐️
October 16, 2024
Solved

Inline survey not populating in JO

  • October 16, 2024
  • 1 reply
  • 61 views

I have created a Generic Survey and added the survey to a template using the “question” survey type. When I go to add this survey to my JO program, I cannot select the ‘question’ in the set up of JO. Please let me know what i am doing wrong! thank you!

Best answer by matthew_lind

One hypothesis: The checkboxes in front of the 1-5 scores has me wondering if your question is eligible to appear on the list of in-line surveys. I’d likely start by checking that my question is of the configuration that will allow it to appear in the in-line list.

 

From: https://support.gainsight.com/gainsight_nxt/Journey_Orchestrator_and_Email_Templates/Programs/Program_List_View_and_Create_New_Program#Create_a_new_Program

Only single-select questions on the first page of the survey will be available for selection.

1 reply

matthew_lind
matthew_lindAnswer
VIP ⭐️⭐️⭐️⭐️⭐️
October 16, 2024

One hypothesis: The checkboxes in front of the 1-5 scores has me wondering if your question is eligible to appear on the list of in-line surveys. I’d likely start by checking that my question is of the configuration that will allow it to appear in the in-line list.

 

From: https://support.gainsight.com/gainsight_nxt/Journey_Orchestrator_and_Email_Templates/Programs/Program_List_View_and_Create_New_Program#Create_a_new_Program

Only single-select questions on the first page of the survey will be available for selection.

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