We are in the process of contracting a third party NPS software, to collect NPS data of our clientes inside of RD Station, a web-based marketing automation platform (similar to Hubspot) and use Gainsight as our CRM, that holds all of our customer data. Should the integration with any one of these two softwares we are looking at be too complex, we might end up disconsidering in-app collection and just revert back to email.
I have opened a ticket on support asking about the integration and they sent me here for ruther investigation:
I am told we have a way if one has strong knowledge with salesforce code, but it is quite complex and we don't support it. Generally the code has to replicate the same way as we do in our docs here.As far as AskNicely's sales representative has informed me, they offer a native integration with Salesforce, but that only applies for NPS results collected via email, and the native integration does not work with data collected in-app.
https://support.gainsight.com/Product_Documentation/Surveys_and_NPS/Examples_and_Tutorials/Load_3rd_Party_NPS_Results_to_Gainsight
If would suggest looking to post on Gainsight Community, for a feature request or another customer may have done the integration.
Wootric is just about to lunch their native integration with Salesforce, although the details of it remain unknown, and it seems that integrating with Gainsight's NPS module will not be supported initially.
We will try and temporarily solve the problem by manually importing our externally collected NPS data. This is far from ideal, and we will need to automate this process via an integration in order for it to scale.
Has anyone successfully completed such an integration and could share some details as to how they went about it?
Could anyone provide any tips on how to perhaps get around this problem or can think of a better solution?
Any forecast on a native integration between Gainsight's NPS module with Wootric or Asknicely, since they seem to otherwise offer an integration with Salesforce?
I appreciate your feedback.
Warm regards from the south of Brazil.
Ziga