Integration with ReferenceView (RO Innovation)

Forum|Forum|10 years ago
January 20, 2016
8 replies
241 views

Is anyone using ReferenceView and/or integrated Gainsight with this tool?

carlos_gonzalez

Contributor ⭐️

Hi Linda,

Our Customer Success Platform includes Gainsight, RO Innovations and Influitive.

Carlos

linda_lamAuthor

Contributor ⭐️⭐️

Hi Carlos, thanks so much for your quick response. Can I ask what fields from ReferenceView you are integrating with Gainsight and how you completed the integration? Happy to connect with you directly if you prefer. Thanks! Linda

carlos_gonzalez

Contributor ⭐️

We are just under way with our Gainsight project. Would love to connect and have a conversation regarding our platform solutions.I'm with Ceridian and you can connect with me on LinkedIn.

marie

Gainsight Employee ⭐️⭐️

Gainsight has a documented integration with Boulder Logic (RO Innovations recently acquired Boulder Logic). The object/field structure of the RO Innovations itself likely differs from what we've documented but it should give you some good starter ideas on what to do.

We've reached out to the RO Innovations team to see how we can refresh this document and I will share any updates as they come in!

linda_lamAuthor

Contributor ⭐️⭐️

Thanks for the response, Marie, this is very helpful. I did find that doc on Gainsight Go and sent it to my Marketing and Engineering reps. If you have any customers who have successfully integrated RO Innovation and/or created any solutions around Customer Advocacy, please send them my way! Thanks so much, Linda

kelly

Helper ⭐️⭐️⭐️

Is there an update on this, the link to integration with builder logic is dead, and I’m not finding anything on the integrations page of Gainsight either.

neelam_mukherjee

Contributor ⭐️⭐️⭐️⭐️

Hi @kelly

We’ve upgraded from the SFDC Edition to the more advanced NXT Customer Success platform. We’ve unpublished documents from the CS-SFDC Edition category, and they are now unavailable. (Related announcement)

Legacy information: To learn how to integrate Gainsight with the leading marketing software for managing customer references and advocacy, refer Boulder Logic Integration for the integration documentation. It will guide you through the setup needed in Gainsight and Boulder Logic and four use cases with step-by-step instructions to bring the power of Boulder Logic to your Customer Success strategy.

Currently the similar document is not available here. We’re looking into it, will keep you posted.

@vaishali_rawat please create a Jira ticket (internal) and include @inagar (Product Manager) and @fahd (Technical Writer) in the ticket. Mark it as ‘New Document’ required for CS (NXT) Connectors docs category. Let’s update here as the work progresses.

Neelam Mukherjee || Associate Director - Gainsight Technical Communication