It’s interesting. +1, just want to know whether this is possible or not.

Thanks.

I have two team members with similar initials and the exact same color on the CTA task list.  Is there a way to update this?  Can’t figure it out!

@cynthiam sorry for the inconvenience, we don't have a way to update the colour.
From last release onwards we are supporting updating profile pictures, adding profile pictures will definitely help you.

Please refer to this article for more info.

This would be a very helpful feature as our CSM team expands.

However, as you transition to the new Cockpit Horizon experience there is an Owner column that you can choose to add which will display the Owner’s entire name.

I hope this helps!

@cynthiam In the new horizon experience, in addition to displaying the owner’s entire name (as @ewinglel pointed out), the owner can also add their profile pictures which will be displayed in the CTA instead of the initials in the circle.