I have created a survey in Gainsight and an email template that contains this survey. For my program, I have chosen a customer satisfaction program and inputted participants via CSV file.

I haven’t received any of the test emails (I’ve clicked the ‘send to me’ button several times throughout the day), and when I preview the email from the participant's view, it is unable to load the preview. Is there something I am doing wrong? I don’t want to send the email unless I can get the test email so I can make sure the survey link works.