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JO Syncing Issue

  • May 22, 2026
  • 1 reply
  • 16 views

I cloned a JO that was working properly, made a slight adjustment and then set it to deploy the following day.  It appears the JO sent out emails based on applicable participants at the time in which the JO went active.  For example, the JO includes a program that is kicked off based on an event that occurred equally to the span of yesterday.  On 5/21 I synced the program to test it and it was working properly.  I then scheduled the first deployment to occur the following day.  It deployed the following day based on the participants that had been synced the day before.  Is this a bug?

 

Best answer by samanthahamlet

Hey ​@THH1006 

Sorry to hear you’re experiencing this issue - I’d recommend raising a ticket with Support for this, so that the team can review the JO program and get a better understanding of the issue here.

Hope this helps! 

1 reply

samanthahamlet
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  • Gainsight Community Manager
  • Answer
  • May 26, 2026

Hey ​@THH1006 

Sorry to hear you’re experiencing this issue - I’d recommend raising a ticket with Support for this, so that the team can review the JO program and get a better understanding of the issue here.

Hope this helps!