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aviv_caspi
aviv_caspi
Contributor ⭐️⭐️⭐️⭐️
Nov 13, 2016 2:47 PM UTC
Question

Latest NPS Score in Customer Info

Hi There,

There is a field in the Customer Info object called 'Latest NPS Score'. I would like to know if the field is being updated automatically with the latest score whenever we get a response or should I create a rule in order to store data in this field?

Thanks much,

Aviv.

    6 replies

    rajesh_yaddanapalli
    Gainsight Employee ⭐️
    rajesh_yaddanapalli
    Gainsight Employee ⭐️
    Nov 13, 2016 2:58 PM UTC
    Hey Aviv,

    This field is not populated automatically, you will have to create a rule to update this field.

    Thanks,
    Rajesh
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      aviv_caspi
      aviv_caspiAuthor
      Contributor ⭐️⭐️⭐️⭐️
      Nov 13, 2016 4:00 PM UTC
      Thanks! 🙂
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      aviv_caspi
      aviv_caspiAuthor
      Contributor ⭐️⭐️⭐️⭐️
      Nov 14, 2016 8:14 PM UTC
      Rajesh,

      Do you know why I can't find this field in the Rules Engine and Report Builder?

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      jam
      jam
      Contributor ⭐️⭐️⭐️⭐️
      Nov 21, 2016 5:16 AM UTC
      Hey Aviv, did you figure this out? I am hoping to do the same thing!

      Thanks!
      Jill
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      aviv_caspi
      aviv_caspiAuthor
      Contributor ⭐️⭐️⭐️⭐️
      Nov 21, 2016 8:32 AM UTC
      @Jill, nope.. I still don't know why this field is missing.

      I added a new field with the same name to the Customer Info object and I'm using this field instead.
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      jitin_mehndiratta
      jitin_mehndiratta
      Helper ⭐️⭐️⭐️
      Jul 22, 2017 6:11 PM UTC
      You can refer to the below post to see how you can fetch the latest NPS score and load to customer Info using Bionic rules:
      https://community.gainsight.com/gainsight/topics/how-to-fetch-latest-nps-score-from-nps-survey-respo...
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