Hi There,
There is a field in the Customer Info object called 'Latest NPS Score'. I would like to know if the field is being updated automatically with the latest score whenever we get a response or should I create a rule in order to store data in this field?
Thanks much,
Aviv.
Question
Latest NPS Score in Customer Info
+1Hey Aviv,
This field is not populated automatically, you will have to create a rule to update this field.
Thanks,
Rajesh
This field is not populated automatically, you will have to create a rule to update this field.
Thanks,
Rajesh
Thanks! 🙂
Rajesh,
Do you know why I can't find this field in the Rules Engine and Report Builder?
Do you know why I can't find this field in the Rules Engine and Report Builder?
Hey Aviv, did you figure this out? I am hoping to do the same thing!
Thanks!
Jill
Thanks!
Jill
@Jill, nope.. I still don't know why this field is missing.
I added a new field with the same name to the Customer Info object and I'm using this field instead.
I added a new field with the same name to the Customer Info object and I'm using this field instead.
You can refer to the below post to see how you can fetch the latest NPS score and load to customer Info using Bionic rules:
https://community.gainsight.com/gainsight/topics/how-to-fetch-latest-nps-score-from-nps-survey-respo...
https://community.gainsight.com/gainsight/topics/how-to-fetch-latest-nps-score-from-nps-survey-respo...
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