Log Activity via Microsoft Teams

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Similar to the Gainsight and Zoom integration that allows you to log Activities directly to a customer from a Zoom Meeting, is there an integration like this with Microsoft Teams?

MdsinghAnswer

Gainsight Employee ⭐️

Hello @clingley,

Thanks for reaching out. Gainsight does not currently offer an integration with Microsoft Teams that allows you to log Activities directly to a customer from a Teams meeting, similar to the integration available with Zoom.

The Gainsight Sally bot can be added to Microsoft Teams to access Gainsight-related information, but it does not include the capability to log Activities directly from a Teams meeting.

Thanks,

Mudita

MdsinghAnswer

Gainsight Employee ⭐️

Hello @clingley,

Thanks for reaching out. Gainsight does not currently offer an integration with Microsoft Teams that allows you to log Activities directly to a customer from a Teams meeting, similar to the integration available with Zoom.

The Gainsight Sally bot can be added to Microsoft Teams to access Gainsight-related information, but it does not include the capability to log Activities directly from a Teams meeting.

Thanks,

Mudita

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AlexaRubin

Contributor ⭐️⭐️

@Mdsingh @Support Has there been any update to having this be possible for Teams in the future? Similar to how Slack allows posting to timeline?

Thanks!

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ChiragJ

Gainsight Employee ⭐️

Hey @AlexaRubin , do you mean chat or messages in Teams?
We offer Microsoft Teams integration with our AI Follow-Up offering that allows connection to MS Teams (and all leading meeting platforms) and syncs meeting events as activities in to Timeline with AI Summaries, Actions, Issues and Sentiment. Please check this support article. And you may reach out directly to me or our support team for any follow-up questions

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