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Lookup searches on CTA and Success Plan not returning results when we have picklist field added in the search fields.

  • March 13, 2025
  • 5 replies
  • 82 views

  • Gainsight Employee ⭐️

Hello Team,

 

We have configured the picklist in the Search Fields section along with other search fields on the Success Plan and Cockpit pages. However, the lookup searches on the Success Plan and Cockpit details pages are not returning results when we perform a search. When we remove the picklist, the searches work as expected.

 

@pgeorge 

April 11, 2025

Customer who this request was created for here - I’ll keep this brief but suffice to say this absolutely is a bug. Originally, this was classified as as bug when I reported it. And then reversed to an enhancement request. Fortunately, after several months of spirited debate, it has been reconfirmed as a bug. 

5 replies

darkknight
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  • Expert ⭐️
  • March 18, 2025

So when you add the picklist, the searches do not work as expected.

Sounds like a bug to me?


HollySimmons
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  • Helper ⭐️
  • March 24, 2025

We have this same issue too...


I don't see how this is an enhancement; this should be classified as a bug.


bradley
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  • Expert ⭐️
  • April 11, 2025

Customer who this request was created for here - I’ll keep this brief but suffice to say this absolutely is a bug. Originally, this was classified as as bug when I reported it. And then reversed to an enhancement request. Fortunately, after several months of spirited debate, it has been reconfirmed as a bug. 


spencer_engel
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  • Expert ⭐️
  • September 3, 2025

If this is indeed a bug, can we get a timeline for a fix? This is still affecting our org. Also, there is another similar community post here: