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Gainsight Employee ⭐️
rsayed
Gainsight Employee ⭐️
March 13, 2025

Lookup searches on CTA and Success Plan not returning results when we have picklist field added in the search fields.

  • March 13, 2025
  • 5 replies
  • 113 views

Hello Team,

 

We have configured the picklist in the Search Fields section along with other search fields on the Success Plan and Cockpit pages. However, the lookup searches on the Success Plan and Cockpit details pages are not returning results when we perform a search. When we remove the picklist, the searches work as expected.

 

​@pgeorge 

Pinned Reply By bradley

Customer who this request was created for here - I’ll keep this brief but suffice to say this absolutely is a bug. Originally, this was classified as as bug when I reported it. And then reversed to an enhancement request. Fortunately, after several months of spirited debate, it has been reconfirmed as a bug. 

5 replies

darkknight
darkknight
Expert ⭐️
March 18, 2025

So when you add the picklist, the searches do not work as expected.

Sounds like a bug to me?

Jeff Kirkpatrick
    HollySimmons
    HollySimmons
    Helper ⭐️
    March 24, 2025

    We have this same issue too...

    A
    Apptio Gainsight
    Contributor ⭐️
    April 1, 2025

    I don't see how this is an enhancement; this should be classified as a bug.

    bradley
    bradley
    Expert ⭐️
    April 11, 2025

    Customer who this request was created for here - I’ll keep this brief but suffice to say this absolutely is a bug. Originally, this was classified as as bug when I reported it. And then reversed to an enhancement request. Fortunately, after several months of spirited debate, it has been reconfirmed as a bug. 

    spencer_engel
    spencer_engel
    Expert ⭐️
    September 3, 2025

    If this is indeed a bug, can we get a timeline for a fix? This is still affecting our org. Also, there is another similar community post here: 

     

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