Gainsight Employee ⭐️

Lookup searches on CTA and Success Plan not returning results when we have picklist field added in the search fields.

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Hello Team,

We have configured the picklist in the Search Fields section along with other search fields on the Success Plan and Cockpit pages. However, the lookup searches on the Success Plan and Cockpit details pages are not returning results when we perform a search. When we remove the picklist, the searches work as expected.

@pgeorge

Pinned Reply By bradley

Customer who this request was created for here - I’ll keep this brief but suffice to say this absolutely is a bug. Originally, this was classified as as bug when I reported it. And then reversed to an enhancement request. Fortunately, after several months of spirited debate, it has been reconfirmed as a bug.

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darkknight

Expert ⭐️

So when you add the picklist, the searches do not work as expected.

Sounds like a bug to me?

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Jeff Kirkpatrick

HollySimmons

Helper ⭐️

We have this same issue too...

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A

Apptio Gainsight

Contributor ⭐️

I don't see how this is an enhancement; this should be classified as a bug.

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bradleyPinned

Expert ⭐️

Customer who this request was created for here - I’ll keep this brief but suffice to say this absolutely is a bug. Originally, this was classified as as bug when I reported it. And then reversed to an enhancement request. Fortunately, after several months of spirited debate, it has been reconfirmed as a bug.

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spencer_engel

Expert ⭐️

If this is indeed a bug, can we get a timeline for a fix? This is still affecting our org. Also, there is another similar community post here:

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