Skip to main content
Question

Manual logging of timeline activity disappearing

  • January 21, 2026
  • 1 reply
  • 24 views

Hi everyone, new GS learner here. I am trying to log a manual timeline activity and it shows there after I hit ‘Log Activity’, but then when I refresh the record, or close out of it and come back in, the activity is gone. I tried it on different accounts and same thing. Any idea?

1 reply

Sanchita
  • Gainsight Community Moderator
  • January 23, 2026

Hi ​@fwdthink 

 

I wanted to confirm if you are filling out the mandatory fields while logging a Timeline activity and if you refresh the entire page and navigate to Timeline section once again, does it not show the timeline entry you made at all?