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MelissaC
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Apr 11, 2023 3:07 PM UTC
Question

Merged Accounts - Different External Account ID

Hi!

How do we join External Account IDs when companies merge with another company?

Thanks!

1 reply

alizee
alizee
VIP ⭐️⭐️⭐️⭐️⭐️
Apr 18, 2023 9:32 AM UTC

Hi @MelissaC 

You would use the company merge feature in data management in Gainsight, but first need to ensure the two records have been merged upstream (in SFDC for example) before you merge them in GS as the one you have merge would otherwise end up syncing back into Gainsight. 

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