Hi!
How do we join External Account IDs when companies merge with another company?
Thanks!
Question
Merged Accounts - Different External Account ID
+13Hi
You would use the company merge feature in data management in Gainsight, but first need to ensure the two records have been merged upstream (in SFDC for example) before you merge them in GS as the one you have merge would otherwise end up syncing back into Gainsight.
The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
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