Question

Merged Accounts - Different External Account ID

  • 11 April 2023
  • 1 reply
  • 25 views

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Hi!

How do we join External Account IDs when companies merge with another company?

Thanks!


1 reply

Userlevel 6
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Hi @MelissaC 

You would use the company merge feature in data management in Gainsight, but first need to ensure the two records have been merged upstream (in SFDC for example) before you merge them in GS as the one you have merge would otherwise end up syncing back into Gainsight. 

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