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britton_walker
britton_walker
Helper ⭐️
June 27, 2017
Solved

More in-depth training on Advanced Outreaches

  • June 27, 2017
  • 10 replies
  • 102 views
Advanced outreaches are going to revolutionize a lot of our processes here, and I am excited about it. However, I'm not excited about how much training and guidance we've been given here. I've searched through the help articles and training videos, but I can't find anything more in depth than a basic level introduction to setting up advanced outreaches. Did I miss something that explains the new MDA objects related to AO's? Or a document that helps with testing and troubleshooting a new AO? I'd like more understanding before we publish our first one on July 1st.

I've noticed a similar trend with other features when they are just released. I get an announcement and a basic how-to. From there I have to figure out the details on my own.
    Best answer by dan_ahrens
    Hi Britton,

    Really excited that you're interested in Advanced Outreaches. Sometimes our support site can be tough to navigate well, our apologies. I'll add some links to the basic and more advanced resources in case you haven't seen any of these yet.

    Feature overview
    FAQ
    10 min intro video
    Config walkthrough

    You can also take advantage of our Admin Office Hours to ask more specific and/or advanced questions. We stand ready to help with all your new feature questions! 🙂

    10 replies

    dan_ahrens
    dan_ahrensAnswer
    Expert ⭐️⭐️⭐️
    June 27, 2017
    Hi Britton,

    Really excited that you're interested in Advanced Outreaches. Sometimes our support site can be tough to navigate well, our apologies. I'll add some links to the basic and more advanced resources in case you haven't seen any of these yet.

    Feature overview
    FAQ
    10 min intro video
    Config walkthrough

    You can also take advantage of our Admin Office Hours to ask more specific and/or advanced questions. We stand ready to help with all your new feature questions! 🙂
    VP of Customer Success at Forcepoint
      ben
      ben
      Helper ⭐️⭐️⭐️
      June 27, 2017
      Thanks Dan! I would agree that there are some issues with navigation between the self-help resources, support ticket submission, and the community. It would be great if all three things were available in one site to help with this issue!
      -Ben
        britton_walker
        britton_walkerAuthor
        Helper ⭐️
        June 27, 2017
        Thanks for the help, Dan. I've read through all of those articles you've posted. I'll go ask my questions in the Admin Office Hours now.
        lila_meyer
        lila_meyer
        Gainsight Employee ⭐️⭐️⭐️
        June 27, 2017
        Britton, I work with the documentation team, and I'd love to learn more about your specific AO questions. If you have time, please reach me at lmeyer@gainsight.com.

        You're correct that we don't have an AO test plan guide. We'll work on this, but it probably won't be ready before July 1.
        Lila Krutel, Dir. Global Education Services
        seth_schroeder
        seth_schroeder
        Gainsight Employee ⭐️⭐️
        July 24, 2017
        Hi Britton,

        I'm a member of our documentation team and I wanted to share with you an article we recently published, How to Test an Advanced Outreach. Our goal with this document was to provide a walkthrough that explains our recommended steps for testing an Advanced Outreach. I hope this helps you test and troubleshoot any Advanced Outreaches you are planning. Please feel free to let us know if you have further feedback in this area.
          britton_walker
          britton_walkerAuthor
          Helper ⭐️
          July 24, 2017
          This looks great! Thanks for following up.
          My only suggestion from here would be to have the ability to delete the cloned AO that was only used for testing.
          darkknight
          darkknight
          Expert ⭐️
          December 28, 2017
          Completely agree with the sentiments in this post.  Would be good if new feature releases included a step by step tutorial with a common use case.  In addition, detailed documentation about new MDA objects and how they interrelate would be helpful as well.  The more "under the hood" details admins understand the better they understand the features.
          Jeff Kirkpatrick
            lila_meyer
            lila_meyer
            Gainsight Employee ⭐️⭐️⭐️
            December 29, 2017
            Hi Jeff, We are finalizing a new object glossary and expect to publish it next week, which should help. I also wanted to point out that some of the newer more advanced functionality, such as AO and Bionic Rules, is also being addressed through free live virtual trainings. You can view the schedule and register here. 
            Lila Krutel, Dir. Global Education Services
              lila_meyer
              lila_meyer
              Gainsight Employee ⭐️⭐️⭐️
              January 5, 2018
              We just published this Object Glossary which contains details about the most frequently used objects and their fields.
              Lila Krutel, Dir. Global Education Services
                dan_ahrens
                dan_ahrens
                Expert ⭐️⭐️⭐️
                January 19, 2018
                FYI to all the Community Champions and Super Admins - we recently updated our course listing on the Gainsight Customer Success University - http://customersuccessuniversity.gainsight.com/catalog

                Advanced training topics around Bionic Rules, Advanced Outreaches and other topics are now included (and free!).

                Also new is a series called Gainsight 101, 102 and 103 that is designed to help train your new users. While you'll still need to explain your company's unique business processes, you can now leverage this online training to help your newbies understand basic Gainsight fundamentals, navigation, etc.
                VP of Customer Success at Forcepoint
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