Could I get some more info on the Customer Journey on the new C360 page? We are really excited about utilizing the new layout, but I just wanted some more details on the Customer Journey and how that works.
Thanks!
Question
New C360 - Customer Journey
+9You can configure manual and/or automatic milestones (https://support.gainsight.com/Gainsight_NXT/Timeline/02Admin_Guides/Configure_Automatic_Milestone_Types) to be tracked and shown in the customer Journey (https://support.gainsight.com/Gainsight_NXT/07360/New_360_Experience/About/360_Overview).
For example, you can configure a Milestone for CSM update, the only way we had before to capture those changes would have been a custom object and a rule to update that object. Now, you can achieve a similar result without the extra effort, that data is stored in the Activity Timeline object:
Hello Melissa,
You can also check change document for R/C360 and How to setup Customer Journey widget.
https://support.gainsight.com/Gainsight_NXT/Timeline/02Admin_Guides/Configure_Manual_Milestone_Types
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.