The following are the three new enhancements as part of Gainsight NXT 6.22 release in Cockpit:
- Increased limit of CTA Types: Admins can now create up to 50 custom CTA Types per entity. At GLOBAL level, admins can add 45 CTA Types, apart from the five pre-configured Gainsight CTA Types. Admins can also view the count of active and inactive CTA Types. Previously, a maximum of 20 custom CTA Types was allowed by Gainsight.
- Ability to Create CTAs only if the Previous is Closed from Rules Engine:
In the Create CTA Rule Action Type, Gainsight has now made an enhancement to avoid triggering of CTAs based on the same event.
In the Rules Engine > Create Rule > Setup Action > Call to Action 2.0 action type, when the admin selected “Create CTA once in” X days checkbox, the system triggered CTAs after X+1 days irrespective of the previously triggered CTA’s status (open/closed) due to which the CSM’s Cockpit page was piled up with several CTAs based on the same event.
To overcome this situation, admins can now select the “Do not create the CTA if the previously created is not closed” checkbox to avoid triggering of CTAs based on the same event.
- CTA No Longer Appears in ‘MY CTAs’ View When the Task Owner Closes the Assigned Task in the Same CTA: When a user is not the owner of the CTA but has closed the assigned task in that CTA, then the CTA no longer appears in 'My CTAs’ view of that particular user.
For more information about these enhancements, refer to the latest Release Notes 6.22 article.