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Ester.Memoli
Ester.Memoli
Helper ⭐️
Aug 24, 2021 10:14 AM UTC
Solved

New Home widget for Timeline is always empty

Hi all,

we have just configured the new Home, including the Timeline box, and it appears always empty. This happens to every GS user, regardless if we choose “My own timeline” or “Default view”.

We add updates there, but once refreshed the page, items are gone. The standard Timeline instead is properly filled. Anyone else has experienced this? Is it a bug of our instance? Thanks

 

    sai_ram
    sai_ramAnswer
    Expert ⭐️⭐️
    Aug 27, 2021 5:34 PM UTC

    @Ester.Memoli sorry for the inconvenience, I am redirecting this to the support team to check the configuration. Thank.

    Our team will contact you.

    View in thread

    7 replies

    sai_ram
    sai_ramAnswer
    Expert ⭐️⭐️
    Aug 27, 2021 5:34 PM UTC

    @Ester.Memoli sorry for the inconvenience, I am redirecting this to the support team to check the configuration. Thank.

    Our team will contact you.

    Translate
    Ester.Memoli
    Ester.MemoliAuthor
    Helper ⭐️
    Aug 30, 2021 3:29 PM UTC

    @Ester.Memoli sorry for the inconvenience, I am redirecting this to the support team to check the configuration. Thank.

    Our team will contact you.

    Hi, I opened a case some days ago, so maybe they should be merged.

     

    Thanks for your help!

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    lori_dinardo
    lori_dinardo
    Contributor ⭐️⭐️⭐️⭐️
    Aug 31, 2021 3:12 PM UTC

    @Ester.Memoli I am running into the same issue right now.  Was yours resolved?  I feel like it’s a set up thing but not sure where to look.  

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    Ester.Memoli
    Ester.MemoliAuthor
    Helper ⭐️
    Sep 1, 2021 7:21 AM UTC

    @Ester.Memoli I am running into the same issue right now.  Was yours resolved?  I feel like it’s a set up thing but not sure where to look.  

    Hi, the case in in 2nd line hands now.

    I’d suggest you to open a case, so they can manage yours too.

     

    Cheers

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    lori_dinardo
    lori_dinardo
    Contributor ⭐️⭐️⭐️⭐️
    Sep 1, 2021 1:56 PM UTC

    @Ester.Memoli I found a way to make it work.  I don’t know why it works but it does.  Configure your home and remove your CSM filter (I’m assuming you have one).  Save.  Add CSM filter back but don’t put anything in the select user.  Once you hit that dropdown you have to pick something so just leave it blank.  Then save.  Now you should have timeline entries.  

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      Ester.Memoli
      Ester.MemoliAuthor
      Helper ⭐️
      Sep 1, 2021 2:43 PM UTC

      @Ester.Memoli I found a way to make it work.  I don’t know why it works but it does.  Configure your home and remove your CSM filter (I’m assuming you have one).  Save.  Add CSM filter back but don’t put anything in the select user.  Once you hit that dropdown you have to pick something so just leave it blank.  Then save.  Now you should have timeline entries.  

      Thanks Lori, this is very clever!

      I will highlight your reply into my Support case, as this may help the engineers.

       

      Have a great day!

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      Ester.Memoli
      Ester.MemoliAuthor
      Helper ⭐️
      Sep 1, 2021 2:57 PM UTC

      Confirmed, following @lori_dinardo ‘s steps, it works now.

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