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Mar 30, 2023 6:08 PM UTC
Question

NPS - Conditional Wait Error

Hey!

I am trying to set my conditional wait for an nps survey and I keep getting this error message no matter what # I enter between 1-10.  HELP:(

 

 

2 replies

matthew_lind
VIP ⭐️⭐️⭐️⭐️⭐️
Mar 30, 2023 9:36 PM UTC

@MelissaC Are you adding a number in the second row of your screenshot where it reads Repeat ____ times?

You need a value in there to instruct Gainsight on the maximum number of reminder emails your participant will receive.

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MelissaCAuthor
Contributor ⭐️⭐️⭐️⭐️⭐️
Mar 31, 2023 1:39 AM UTC

omg. i didn’t have anything there. 

THANK YOU!!!!!!! @matthew_lind 

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