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mike_sasaki
mike_sasaki
Contributor ⭐️⭐️
November 2, 2018
Solved

NPS Survey - Partially Saved

I have 3 partially saved NPS surveys. What does that mean?

dan_ahrens
dan_ahrensAnswer
Expert ⭐️⭐️⭐️
November 2, 2018
Hi Mike, you can find more info on partial survey completion here.

  • Partial completion: Survey responses will auto-save every 5 seconds. If a respondent drops off a survey due to survey fatigue or navigates away from the survey, Gainsight users will receive partial data. The respondent can also complete the survey later without losing any data. Incomplete submissions will be logged as “Partial Saved” until a set amount of time determined by the admin elapses. The Partial Saved survey will be logged as “Partial Submitted” after the set amount of time passes. The field Partialcompletion allows you to configure the amount of time required before a partially saved response gets converted to responded. By default, this value will be set as 10 days.
Notes:

  • Once a partially saved response gets converted to responded, participants will not be able to continue taking their survey. 
  • If you publish your survey (it's "live") and you're testing it, keep in mind that the partial save functionality will store any answers that you select during testing. Partial save occurs automatically in the background and does not require the user to click save or submit. This could inadvertently lead to answers being stored for a contact that did not actually take the survey. 
VP of Customer Success at Forcepoint
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3 replies

nancy_bray
nancy_bray
Contributor ⭐️⭐️⭐️
November 2, 2018
Hi Mike. A partial survey means they started the survey but didn't click the submit button. The respondent can go back and continue answering through the original link, but if they don't the partial answers will be converted to complete when the survey closes. You'll see their disposition as Partial Submit when you download the survey data.

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nancy_bray
nancy_bray
Contributor ⭐️⭐️⭐️
November 2, 2018
Correction: these are people who clicked the Save button on the survey. Same thing with the ability to return and complete the survey. You'll see their disposition as Partial Save unless they go back in and Submit.

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dan_ahrens
dan_ahrensAnswer
Expert ⭐️⭐️⭐️
November 2, 2018
Hi Mike, you can find more info on partial survey completion here.

  • Partial completion: Survey responses will auto-save every 5 seconds. If a respondent drops off a survey due to survey fatigue or navigates away from the survey, Gainsight users will receive partial data. The respondent can also complete the survey later without losing any data. Incomplete submissions will be logged as “Partial Saved” until a set amount of time determined by the admin elapses. The Partial Saved survey will be logged as “Partial Submitted” after the set amount of time passes. The field Partialcompletion allows you to configure the amount of time required before a partially saved response gets converted to responded. By default, this value will be set as 10 days.
Notes:

  • Once a partially saved response gets converted to responded, participants will not be able to continue taking their survey. 
  • If you publish your survey (it's "live") and you're testing it, keep in mind that the partial save functionality will store any answers that you select during testing. Partial save occurs automatically in the background and does not require the user to click save or submit. This could inadvertently lead to answers being stored for a contact that did not actually take the survey. 
Translate
VP of Customer Success at Forcepoint
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