+2Hello,
I sent out our quarterly NPS survey and had a customer come back to me because they forgot to enter their comment, but were able to enter their 1-10 rating. Is there a way that we can send another link to the survey to them, so that they can add their comment without adding an additional response?
Can we delete the original response and have them send another in? Is there another way to go about this?
Thank you for your help!
Best answer by sekhar_dutta
Hi ewinglel ,
Gainsight allow to edit the response and this can be done by only super admin or a user with Admin access on the survey.
To do this:
Hi ewinglel ,
Gainsight allow to edit the response and this can be done by only super admin or a user with Admin access on the survey.
To do this:
+2Thank you! I’ll give that a try.
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
