What is the difference between an NPS survey and a generic survey?
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In Gainsight you can create surveys containing a variety of questions. If you include a specific industry-standard NPS (Net promoter score) question, then I would consider the survey to be an NPS survey. Using the NPS question type (v creating your own via ranking, multiple choice, etc) allows you to utilize several built-in features Gainsight has around NPS.
As for the NPS Survey v Generic Survey JO models, the difference is in the pre-built sections provided. Either is fine. We just sent out our first NPS survey and used the Generic Survey model based on our Gainsight COM’s recommendation.
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