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Gainsight Employee ⭐️
Sep 2, 2022 8:42 PM UTC

Partial success on load to people due to "Duplicate Record"

Customers feel that the process of rule with action type load to people with company association undergoing "partial failures" just because there's a duplicate entry in the Person action (even though that's expected in the cases where they are having the same person associated for two different Companies) is a bit irrelevant.

They feel that it would be great if we would create an independent action type that would allow the users to directly update a Company Person records based on GSID (identifiers) without having the dependency on the additional Person component within the same action.

18 replies

darkknight
Expert ⭐️
Nov 2, 2022 2:16 PM UTC

@Shilpa Gumnur since this is (rightly) being classified as a defect, any chance we can have more frequent updates on the status here? Thanks!

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Jeff Kirkpatrick
jparker
Contributor ⭐️⭐️⭐️⭐️⭐️
Dec 16, 2022 11:30 AM UTC

@Shilpa Gumnur @Sai Tangirala @anirbandutta 

Can someone provide an update please? It’s been 3 months

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Looking for my next role: Gainsight Lead / CS Ops Product Council Member. Let's connect: https://www.linkedin.com/in/jon-parker/
Shilpa Gumnur
Helper ⭐️
Dec 19, 2022 5:23 AM UTC

@jparker This is being worked upon, I’ll keep you posted about when it can be expected. FYI @naveen_kumar_devipura 

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john.cowles
Helper ⭐️
Mar 6, 2023 2:11 PM UTC

This has becoming a big annoyance to us as well.  Every day we are getting partial success failure emails.  

Is there an update on the progress here?

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jrich
Contributor ⭐️⭐️⭐️⭐️
May 8, 2023 4:39 PM UTC

@Shilpa Gumnur  I am seeing our ‘Load to People’ rule actions are no longer reporting “Partial Success” with duplicate record errors.  Can you please confirm this was updated in the v6.36 release and what the new logic is for this action?  Thank you!

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Shilpa Gumnur
Helper ⭐️
May 9, 2023 10:58 AM UTC

Hi @jrich We’ve made the following changes:-

  1. Brought in efficiency in how we identify duplicate records(It’s explained in the documentation mentioned below)
  2. Configuration based opt-in/Opt-out into the ability to be notified about the dupes in the data load. In the Load to People action, we have a flag for the admins to decide if they wish to be notified about the dupes. This UI enhancement is available in Horizon Rules. The flag is disabled by default. 

You can read more about it here:- https://support.gainsight.com/Gainsight_NXT/03Rules_Engine/Rules_Engine_(Horizon_Experience)/Admin_Guide_(Horizon_Experience)/Load_to_People_Action_Type#Load_to_People:_Partial_Success_Status

 

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bradley
Expert ⭐️
May 9, 2023 3:20 PM UTC

Hi @jrich We’ve made the following changes:-

  1. Brought in efficiency in how we identify duplicate records(It’s explained in the documentation mentioned below)
  2. Configuration based opt-in/Opt-out into the ability to be notified about the dupes in the data load. In the Load to People action, we have a flag for the admins to decide if they wish to be notified about the dupes. This UI enhancement is available in Horizon Rules. The flag is disabled by default. 

You can read more about it here:- https://support.gainsight.com/Gainsight_NXT/03Rules_Engine/Rules_Engine_(Horizon_Experience)/Admin_Guide_(Horizon_Experience)/Load_to_People_Action_Type#Load_to_People:_Partial_Success_Status

 

Thanks for linking this - can you clarify when this was shipped and how the notification for the update was disseminated? I didn’t see it in the release notes.

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bradley
Expert ⭐️
May 30, 2023 11:17 PM UTC

@Shilpa Gumnur any update on my above question? Thanks!

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