Please note, this patch contains an important change to the Rules Engine:
Custom Rules that hit the maximum record limit will fail. The limit is capped at 300k records per rule run. Prior to patch V5.5.10, the rule succeeded even if there were more records in the source, but it only picked up the first 200k records.
Gainsight recommends the Rules Admin to follow the steps listed below:
- Review your existing rules to determine if they will fail in the near future - check the execution history to see the no. of records processed. If it is close to 300k, and it continues to grow, then there is a good chance it will eventually hit the limit and fail.
- Create a Bionic Rule and retire the Custom Rule. Read more about Bionic Rules.
- If your rule was hitting the limit, then immediately after the increase in limits, you can expect a change of behavior. For example, you'll see a larger than usual # CTA's are created.