Playbooks not available error message / CTAs dropdown blank

Diana, was this ever resolved?  I'm having the same error.  I created some playbooks at the relationship level, and now I'm creating success plans at the relationship level.  After I create my objective I'm trying to map it to the playbook I created and I'm getting the same error as you 'Playbooks not available'

Sam, you may not ship Playbooks for Objectives, but why wouldn't GS see the playbook I created?  The playbook and my success plan are at the relationship level, but when I try to map an objective to my playbook I get the 'Playbooks not available' message

Hi Mary,

Is this an intermittent issue or you are always seeing this issue?

Regards,
Hitesh

Hi Hitesh,
I'm trying to create my first Success Play.  So at the relationship level I created several playbooks, then I went into Admin Success Plans to configure the plan.  I did this at the relationship level.  I created a success play type, then created a template based on that type.  I defined 3 Objectives, and after creating those I tried to click on the 'Map Playbook' from the upper right dropdown on the objective and I get the message that playbooks are not available.  Is there some type of linkage I need to do to get my playbooks to appear?

Hi Mary, our users continue to experience the playbooks not available error message intermittently. So far, we've not been able to identify what's causing this.

Hi Mary, our users continue to experience the playbooks not available error message intermittently. So far, we've not been able to identify what's causing this.

Very frustrating!  Not sure how I get around this.  I can't launch a Success Plan without the playbooks.