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Contributor ⭐️
Nov 21, 2025 1:53 PM UTC
Solved

Please provide the IPs so we can filter them in our audit log

Hi there,

 

Writing to request the “non-whitelisted IPs” that SFDC detected (referenced below from your FAQs section), so our systems and securities teams can filter them in our audit logs?

 

“Salesforce detected API calls using the Gainsight Connected App coming from non-whitelisted IP’s”

 

Many thanks, 

 

Bridget

rschlette
rschletteAnswer
Expert ⭐️
Nov 21, 2025 7:19 PM UTC

4 replies

rschlette
rschletteAnswer
Expert ⭐️
Nov 21, 2025 7:19 PM UTC
Contributor ⭐️⭐️⭐️⭐️
Nov 21, 2025 7:28 PM UTC

Thank you for sharing ​@rschlette!

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courtney_hauser
Gainsight Employee ⭐️
Gainsight Employee ⭐️
Nov 21, 2025 7:37 PM UTC

Hi ​@bridgetsicard and ​@tim.carwheel - we are also posting updates as fast as we can on status.gainsight.com (most recently shared the Salesforce article), so please subscribe to updates there as well! 

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Contributor ⭐️⭐️⭐️⭐️
Nov 21, 2025 7:40 PM UTC

​@courtney_hauser - thank you!

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