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Please provide the IPs so we can filter them in our audit log

  • November 21, 2025
  • 4 replies
  • 205 views

Hi there,

 

Writing to request the “non-whitelisted IPs” that SFDC detected (referenced below from your FAQs section), so our systems and securities teams can filter them in our audit logs?

 

“Salesforce detected API calls using the Gainsight Connected App coming from non-whitelisted IP’s”

 

Many thanks, 

 

Bridget

Best answer by rschlette

https://help.salesforce.com/s/articleView?id=005229029&type=1

4 replies

rschlette
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  • Expert ⭐️
  • Answer
  • November 21, 2025

  • Contributor ⭐️⭐️⭐️⭐️
  • November 21, 2025

Thank you for sharing ​@rschlette!


courtney_hauser
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  • Gainsight Employee ⭐️
  • November 21, 2025

Hi ​@bridgetsicard and ​@tim.carwheel - we are also posting updates as fast as we can on status.gainsight.com (most recently shared the Salesforce article), so please subscribe to updates there as well! 


  • Contributor ⭐️⭐️⭐️⭐️
  • November 21, 2025

@courtney_hauser - thank you!