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Contributor ⭐️
November 21, 2025
Solved

Please provide the IPs so we can filter them in our audit log

  • November 21, 2025
  • 4 replies
  • 349 views

Hi there,

 

Writing to request the “non-whitelisted IPs” that SFDC detected (referenced below from your FAQs section), so our systems and securities teams can filter them in our audit logs?

 

“Salesforce detected API calls using the Gainsight Connected App coming from non-whitelisted IP’s”

 

Many thanks, 

 

Bridget

4 replies

rschlette
rschletteAnswer
Expert ⭐️
November 21, 2025
Contributor ⭐️⭐️⭐️⭐️
November 21, 2025

Thank you for sharing ​@rschlette!

courtney_hauser
Gainsight Employee ⭐️
Gainsight Employee ⭐️
November 21, 2025

Hi ​@bridgetsicard and ​@tim.carwheel - we are also posting updates as fast as we can on status.gainsight.com (most recently shared the Salesforce article), so please subscribe to updates there as well! 

Contributor ⭐️⭐️⭐️⭐️
November 21, 2025

@courtney_hauser - thank you!