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manik.narula
Contributor ⭐️
January 15, 2021
Solved

Population of NPS on Company object

  • January 15, 2021
  • 3 replies
  • 121 views

Hey All, 

 

Can anybody please let me know how the value of NPS is being populated on Company object’s NPS field. 

 

Thanks

Manik

Best answer by sekhar_dutta

Hi @manik.narula ,

Whenever a NPS being recorded for a specific company in Gainsight, NPS gets calculated based on last 180 days and get stored in Company object. This calculation happen only when a new NPS for that company is recorded.

Please let me know if you need any other details.

3 replies

gunjanm
gunjanm
Expert ⭐️
January 19, 2021

@manik.narula it would simply use the system NPS object to auto-populate. You would have to feed NPS data into the NPS Survey Response (or use the Load to Surveys Rule Action) in order to get it to the Company in the end. 

  
End Proctoring-
 
Gunjan
    john_apple
    john_apple
    Expert ⭐️
    January 19, 2021

    @manik.narula it would simply use the system NPS object to auto-populate. You would have to feed NPS data into the NPS Survey Response (or use the Load to Surveys Rule Action) in order to get it to the Company in the end. 

      
    End Proctoring-
     

    Or deploy a survey with an NPS question from Gainsight

    sekhar_dutta
    Gainsight Employee ⭐️
    sekhar_duttaAnswer
    Gainsight Employee ⭐️
    January 21, 2021

    Hi @manik.narula ,

    Whenever a NPS being recorded for a specific company in Gainsight, NPS gets calculated based on last 180 days and get stored in Company object. This calculation happen only when a new NPS for that company is recorded.

    Please let me know if you need any other details.

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