Hello -
I'm getting this error when I try to preview emails in my program that is in draft:
Failed to load preview for this participant. Please try again.
All my participants have the review status, so it's not that.
The only thing I've done differently is I'm using a Survey 2.0 and using a query builder, as power list doesn't appear to be avaliable to use.
Any ideas? Thanks!
Solved
Preview in Programs not working
Best answer by alex_legay
Hey Justin,
Can you check the following community post?
https://community.gainsight.com/conversations/do-not-check-map-gainsight-standard-fields-by-default-from-surveys-5c549f37e4b09aad6510e625
What you describe sounds like one of the things touched on when "mapping gainsight standard" fields when not needed.
Can you check the following community post?
https://community.gainsight.com/conversations/do-not-check-map-gainsight-standard-fields-by-default-from-surveys-5c549f37e4b09aad6510e625
What you describe sounds like one of the things touched on when "mapping gainsight standard" fields when not needed.
+7Hey Justin,
Can you check the following community post?
https://community.gainsight.com/conversations/do-not-check-map-gainsight-standard-fields-by-default-from-surveys-5c549f37e4b09aad6510e625
What you describe sounds like one of the things touched on when "mapping gainsight standard" fields when not needed.
Can you check the following community post?
https://community.gainsight.com/conversations/do-not-check-map-gainsight-standard-fields-by-default-from-surveys-5c549f37e4b09aad6510e625
What you describe sounds like one of the things touched on when "mapping gainsight standard" fields when not needed.
That was exactly the problem! It's fixed and working, thank you!
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