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Regarding the display and management of ‘CTA’

  • April 14, 2026
  • 1 reply
  • 31 views

■Question Overview
Regarding the display and management of ‘CTAs’ created within Success Plans

■Question Details
Is it not possible to display ‘CTAs’ added under ‘R360 > Success Plans > Cockpit’
in the ‘(Left-hand screen tab) > Cockpit’ section?

■Desired Outcome
I was planning to register CTAs linked to each Success Plan and manage the actions.
However, if they cannot be displayed on the ‘Cockpit’, I would need to click on each Success Plan every time to check the CTAs,
which I believe could lead to oversights.

If this is not possible from a technical standpoint, I would be grateful if you could share any examples of how other companies (or your own) manage CTAs linked to Success Plans,
if possible.


■Test Results
[Possible]
Timeline > Add Log Activity > Register Task
[Not Possible]
Success Plan > Add Log Activity > Add Task

Thank you for your assistance.

Translated with DeepL.com (free version)

Best answer by Yogita

Hi ​@Naoya ,

The Success Plan status has to be Active for you to see the Success Plan CTAs in Cockpit. You can read more here.
 

Let me know if this helps!

Best,
Yogita

1 reply

  • Gainsight Employee ⭐️
  • Answer
  • April 16, 2026

Hi ​@Naoya ,

The Success Plan status has to be Active for you to see the Success Plan CTAs in Cockpit. You can read more here.
 

Let me know if this helps!

Best,
Yogita