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krishna_reddy_k
Gainsight Employee ⭐️
krishna_reddy_k
Gainsight Employee ⭐️
April 2, 2019
Solved

Replacing "No Data Found" in JO email

  • April 2, 2019
  • 4 replies
  • 96 views
Hello Team,

When we use Journey Orchestrator to send reports to Customers, We do not have the data for all the accounts all the time in all the reports. So, for any account, if there is no data to display as part of that report, It is displaying "No Data Found" text and the container is there as it is. Is there any way to customize this text? or Is there any way to remove that Container if there is no data to display.

If there is no way to remove the container automatically, I think it makes sense if we can have an option to customize that text.

    Best answer by krishna_reddy_k
    Assume that we have multiple reports in a single email template and if the data is there in one report and if it is not there in another report then we can not restrict this account from sending email right because we have some data for one report and it will be populated as part of Query builder. And for the report which does not have data, it will show "No Data found".

    4 replies

    dale_burnett_881207
    dale_burnett_881207
    Contributor ⭐️⭐️⭐️
    April 2, 2019
    Fully agree. We're trying to leverage Journey Orchestrator emails to handle tech touch with our customer base in which there are multiple reports in a given email. The issue though is if one report has no data for a given customer it shows a very non customer friendly 'No Data Found' messsage. There should be some conditional logic to show a more appropriate message and not a blank graph or something along those lines ...

    diane_morneau
    diane_morneau
    Helper ⭐️⭐️⭐️
    April 2, 2019
    This can be done by using Query Builder to select the appropriate accounts.

      krishna_reddy_k
      Gainsight Employee ⭐️
      krishna_reddy_kAuthorAnswer
      Gainsight Employee ⭐️
      April 2, 2019
      Assume that we have multiple reports in a single email template and if the data is there in one report and if it is not there in another report then we can not restrict this account from sending email right because we have some data for one report and it will be populated as part of Query builder. And for the report which does not have data, it will show "No Data found".

      kelly
      kelly
      Helper ⭐️⭐️⭐️
      April 2, 2019
      Krishna - you will need to create variants. This is actually something I am engaging Gainsight to help me solution, we have a similar use case.

      I have an email that shows report A and report B. I need to identify accounts that do not have the criteria to meet one report but not the other. Then I can have a default email (both reports render), variant A (only display report A when B is empty), variant B (only display variant B when A is empty). I'm just not entirely sure how to do it, but assume it will involve some transformation tasks in the query.

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